The certified documents come from the County Clerk’s office based on the information you provide. Once you place your order, no changes or cancellations can be made, as it is processed right away. Documents cannot be switched or returned; a new order must be placed instead. We will do our best to find your records with the information you provide, however, If a search returns “no record found,” you will not receive a credit if you provided the wrong information. Regular shipping does not include tracking, and we are not responsible for lost documents under this option. By ordering from this website, you accept these terms.